Last Updated: 23/02/2025
Welcome to Nyana Air Conditioning Services! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our eCommerce website, www.nyana.co.za, or interact with us in any other way.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or provide us with your personal information.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, billing and shipping address, payment details, and any other information you provide when making a purchase or contacting us.
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Technical Information: IP address, browser type, device information, and browsing behavior collected through cookies and similar technologies.
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Communication Data: Records of your interactions with us, including emails, chat logs, or customer support inquiries.
2. How We Use Your Information
We use your information for the following purposes:
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To process and fulfill your orders for air conditioning products and services.
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To communicate with you about your orders, inquiries, or customer support requests.
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To improve our website, products, and services based on your feedback and usage patterns.
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To send you promotional offers, newsletters, or updates (only with your consent).
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To comply with legal obligations and protect our rights and interests.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
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Service Providers: Trusted third parties who assist us in operating our website, processing payments, or delivering products (e.g., payment gateways, shipping companies).
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Legal Authorities: When required by law or to protect our rights, property, or safety.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes using secure servers, encryption, and regular security audits. However, no online platform can guarantee 100% security, and you provide your information at your own risk.
5. Your Rights
You have the right to:
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Access, update, or delete your personal information.
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Opt out of receiving marketing communications.
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Withdraw consent for us to use your information (where applicable).
To exercise these rights, please contact us at admin@nyana.co.za.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyze website traffic. You can disable cookies in your browser settings, but this may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Nyana Air Conditioning Services
51 Shannon Road, Krugersdorp, South Africa, 1739
Phone: 010 006 5832
Email: admin@nyana.co.za
Thank you for trusting Nyana Air Conditioning Services with your personal information. We value your privacy and are here to ensure a safe and enjoyable shopping experience!